Returns & Exchanges

At Polish Pickup, we want you to love your limited-edition beauty finds, but due to the pre-order nature of our monthly shop, all sales are final unless an item arrives damaged or incorrect. If you experience an issue with your order, please reach out to our support team within 14 days of delivery for a resolution.

1

Inspect Your Items

Carefully examine your nail polishes and beauty products upon arrival to ensure everything is in perfect condition and matches your order.

2

Contact Support

If you receive a broken bottle or the wrong shade, email our customer service team with your order number and clear photos of the damage.

3

Await Verification

Our team will review your claim and provide a return authorization or process a replacement depending on the current inventory availability.

4

Receive Resolution

Once your claim is approved, we will issue a refund to your original payment method or ship out a replacement at no additional cost to you.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing